• Practical tools for management and employees
• All sessions tailored to company needs
• Half-day group workshop/all topics
• Single-topic two-hour group sessions
• Individual coaching available

• Why Business Etiquette is Important
• Working Together: Gen Y, Gen X, Boomers
• Running Successful Meetings
• Internal & Conference Networking
• Business Dinners: Does it Matter What Fork You Use?
• Email & Phone Etiquette
• Business Writing
• Top 5 Public Speaking Tips
• Business Dress: What’s “Business Casual” Anyway?

• Doing the homework – finding out about the reporter and the outlet
• Focusing the interview
• Determining key messages
• Preparing for tough questions
• Answering techniques: Giving quotable sound bites

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